Speaker - George Thompson

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After a decade as an English professor, George Thompson left academia to be a police officer. Thompson discovered that the most effective source of power in volatile situations was not a weapon or fists but words -- conversational tactics that defuse conflicts. The principles Thompson extracted from his experience, summarized in his book, Verbal Judo, apply to almost any tense conflict, whether on the streets, at home, or in the office. Thompson has trained over half a million people in his methods, ranging from New York City police officers to front line health care and airline workers to corporate leaders.

1 Program

Verbal Judo: Diffusing Conflict Through Conversation

04.10.09 | 01:31:12 min | 3 comments