FORA.tv Speaker - John Ernsberger
John is the co-founder and VP of business development at STELLAService, a company that produces customer service ratings and data. John and his business partner, Jordy Leiser, launched the company in 2010 after they realized that the service experience was increasingly becoming the most important factor in differentiating online businesses. Today, their thesis is stronger than ever and the company (commonly referred to as "STELLA") works with nearly 700 Internet retailers, including Zappos, Blue Nile, QVC, Net-A-Porter, and Tory Burch. John grew up in various places along the east coast (consequently arming him with stellar hometown small talk with most any stranger) and graduated from Bucknell University with a BSBA.
09.27.12 | 01:31:05 min
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