Speaker - Krishnan Saranathan

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Krishnan is a seasoned executive with over 17 years of experience in a broad range of functional areas including P&L management, product development and innovation, marketing and merchandising and business development. In his current role as Managing Director of MileagePlus at United Airlines, he is responsible for managing the mileage accrual and redemption portfolio, and all aspects of the loyalty currency including program economics, liability and member engagement. He is also responsible for managing P&L for the loyalty subsidiary valued at over $2B. Prior to his current role, he led an internal consulting group that leveraged modeling, advanced analytics and technology investments to drive sustainable bottom line value in Revenue Management, Network Planning and other operational areas. He has an MBA from Northwestern University, Master’s degree in Engineering from University of Missouri and Bachelor’s degree from Indian Institute of Technology. He currently lives in a suburb of Chicago with his wife and two daughters.

1 Program

Gamification Strategy Reshapes Loyalty Rewards Programs

06.20.12 | 00:27:43 min | 0 comments