Speaker - Tom Lybarger

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Tom Lybarger has over 24 years experience in delivering advanced Telecommunications OSS and BSS solutions to service providers, with a focus on evolving technologies, services, and their impact on evolving operations environments. As an Assistant Vice President at Aricent, Lybarger works with Communications Service Providers around the world to define efficient and effective operations environments beginning with organizations and processes; extending to innovative solutions to improve efficiency and automation while also improving customer satisfaction.

His experience began with Service Assurance applications and solutions, and has extended across the Fulfillment and Billing areas, including CRM and Customer Experience Management solutions and architectures.

1 Program

Beyond the Recession: Service Assurance 2.0

09.09.10 | 00:19:09 min | 0 comments