Ensuring Customer Experience for Mobile Data Services with Michael Heffner, Director of Monitoring & Services Product Management, Tekelec.
OSS/BSS World Summit is a world-class, exclusive summit, delivering independent and objective thought-leadership for the C-suite within the telecoms industry globally.
Held in London, it lays the roadmap for the year ahead in terms of strategy, innovation and investment for the OSS/BSS sectors of telecoms with visionary keynotes from top executives representing AT&T, BT, Verizon, Vodafone, and more.
Michael Heffner has recently joined Tekelec as the Director of Product Management for Monitoring and Services. In this role, he is responsible for driving the future growth of Tekelec's Performance Management products. Heffner brings with him over 15 years of telecommunications experience serving in various roles ranging from R&D, Systems Engineering, Consulting and Product Management.
Prior to joining Tekelec, Heffner was at Tektronix and was responsible for Product Management of their Unified Assurance solutions. Prior to that, Heffner had served in many positions at large network element manufacturers such as Nortel and Motorola as well as being the Chief Architect at a small start-up in which he was a co-founder. Heffner holds a Bachelor's Degree in Aerospace Engineering from Texas A&M University, USA.