As the CEO of Zappos.com, Tony Hsieh has achieved phenomenal company growth through revolutionary approaches to marketing, human resources, and customer service. Under his leadership, in 2009, Amazon acquired Zappos with shares valued at $1.2 billion.
Hsieh believes in the science of happiness as a way to run a business. With the right vision and core values he learned from his personal and business experiences, he shares insights to move away from conventional wisdom and encourages entrepreneurs to create their own paths to passion and profits in business and in life.
The author of Delivering Happiness, Tony Hsieh is CEO of Zappos and previously co-founded LinkExchange. He initiated the Downtown Project to revitalize downtown Las Vegas and his company.
Tony Hsieh originally got involved with Zappos.com as an advisor and investor in 1999, about 2 months after the company was founded. Over time, Hsieh ended up spending more and more time with the company because it was both the most
fun and the most promising out of all the companies that he was involved with.
Hsieh eventually joined Zappos.com full time in 2000. Under his leadership, Zappos.com has grown gross merchandise sales from $1.6M in 2000
to $840M in 2007 by focusing relentlessly on customer service.
Hsieh focuses on continuing to grow the business at a rapid pace while maintaining the culture and feel of a small company. Prior to joining Zappos.com, Hsieh co-founded Venture Frogs with Alfred Lin. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves, Tellme Networks, and of course, Zappos.com. Prior to Venture Frogs, Hsieh co-founded LinkExchange, an advertising network that was successfully sold to Microsoft for $265M in 1998.